Return Refund Policy
30-Day Return Policy
We offer a 30-day return period. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
The item must be unused, in its original condition, and in the original packaging.
Proof of purchase is required.
How to Initiate a Return
To start a return, please contact us at help@lunoria.shop with the following details:
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Your order number and full name
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Proof of purchase (such as an order confirmation screenshot)
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Reason for return, along with images or videos if the item is defective or damaged
Refund Process
Once we receive and inspect your return (typically within 72 hours), refunds will be processed within 7 days.
Please note that depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account.
Damaged or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, contact us immediately. We will provide either a replacement or a full refund.
Exchange Policy
Exchanges are only available for defective, incorrect, or damaged items. Please reach out to arrange an exchange.
Return Shipping Costs
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We cover return shipping costs for defective or incorrect products.
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Customers are responsible for return shipping costs for non-defective items.
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Shipping fees are non-refundable for incorrect orders made by the customer.
Order Cancellations
Orders can be canceled within 12 hours of placement. After this period, cancellations may not be accommodated.
For any questions or assistance, feel free to reach out. We are happy to help.
Contact Us
Phone: +44 7473483536
Email: help@lunoria.shop
Address: 20 Wenlock Road, London, England, N1 7GU
Working Hours: 9:00 AM – 6:00 PM, Monday to Friday (GMT)
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