Cancellation Policy
1. Order Changes & Cancellations
We understand that you may need to make adjustments or cancel your order. Please note:
- You have up to 12 hours after placing your order to request any changes or cancellations.
- After this period, the order will be processed and can no longer be modified or canceled.
2. How to Request a Change or Cancellation
To modify or cancel your order, follow these steps:
- Gather your order details, including your email address, order number, and the requested changes.
- Send an email to help@lunoria.shop with the subject line: [Modify/Cancel Order + Your Order Number].
3. Refund for Canceled Orders
Once your cancellation request is approved (usually within one business day), your refund will be processed within three days.
If you need assistance, please follow the steps above, and we’ll be happy to help.
[Learn more about our Return Policy]
[Go to the Shop]
Contact Us
- Address: 20 Wenlock Road, London, England, N1 7GU
- Phone: +44 7473483536
- Email: help@lunoria.shop
- Working Hours: 8:00 AM – 5:00 PM, Monday to Friday (GMT)
